19 March 2020

Destination NSW response

Resources for industry

What can tourism businesses do?

Other resources

The Australian and NSW Governments are closely monitoring the outbreak of COVID-19 (coronavirus) and have introduced recommendations and measures to manage the spread of the virus.

There is no doubt that these measures - including travel restrictions and limits on non-essential gatherings - are having an impact on the NSW economy, and in particular the state’s tourism industry.

How is Destination NSW responding

It is a challenging time and the tourism industry is being widely impacted by measures introduced to control the spread of COVID-19.

Destination NSW is with you on this journey – not just in spirit but in many areas of practical advice and support as we are able.

Against the background of Government Orders and advice from health authorities, Destination NSW is reviewing all its programs – from in-person workshops for industry to event and destination marketing activities.

We will provide regular updates to keep industry informed via this website, our industry newsletter Insights (with frequency increased to twice weekly - Wednesday and Friday), and Destination NSW’s social media channels (LinkedIn, Facebook and Twitter).

Destination NSW will continue to focus on travel inspiration and keeping the conversation alive, monitor developments and local conditions, and direct the public to the latest health and travel advice.

Resources for industry

For further information on how to protect yourself and others and the latest travel advice please refer to the following links:

    1. NSW Health updates
    2. Australian Health updates
    3. Travelling outside of Australia
    4. Travel restrictions to Australia
    5. Latest NSW Government Orders regarding public gatherings (detail on what businesses can operate and what social distancing requirements must be met)

For information about managing your tourism business:

    1. NSW Government: Small Business Commissioner advice
    2. Australian Government: Support for business
    3. SafeWork NSW advice
    4. Tourism Australia
    5. Australian Tourism Export Council
    6. Accommodation Association of Australia
    7. Tourism Accommodation Australia


The Australian and NSW Governments have announced a series of stimulus activities to support the industry during this situation.

On 17 March 2020 the NSW Government announced a $2.3 billion health boost and economic stimulus package to protect the community and help protect jobs in the face of the COVID-19 outbreak over the next six months.

Health boost

  • $700 million extra funding for NSW Health to double ICU capacity, prepare for additional COVID-19 testing, purchase additional ventilators and medical equipment, establish acute respiratory clinics and bring forward elective surgeries to private hospitals

Business support and jobs

  • $450 million to waive payroll tax for businesses with payrolls of up to $10 million for three months (the remaining 2019-20 Financial Year);
  • $56 million to bring forward the next round of payroll tax cuts by raising the threshold limit to $1 million in 2020-21;
  • $80 million to waive a range of fees and charges for small businesses including bars, cafes, restaurants and tradies;
  • $250 million to employ additional cleaners of public infrastructure such as transport assets, schools and other public buildings;
  • More than $250 million to bring forward maintenance on public assets including social housing and crown land fencing;
  • $500 million to bring forward capital works and maintenance.

On 22 March, the Australian Government announced a second set of economic responses that, combined with previous support, totals $189 billion in stimulus for the economy.

These actions provide timely support to affected workers, businesses and the broader community and targets three key areas:

  • Supporting individuals and households
  • Support for business
  • Supporting the flow of credit

The full stimulus package now includes income support for individuals, payments to support households, temporary early release of superannuation, boosting cash flow for employers, temporary relief for financially distressed businesses, backing business investment and more.

For full details: Economic Response to the Coronavirus

What can tourism businesses do?

  • Stay informed by subscribing to Destination NSW’s Insights newsletter
  • Follow the latest updates from Australian Health and NSW Health
  • Look after your staff, your customers and yourself – safety first
  • Review your contingency plans and risk assessment processes
  • Review your cancellation policy for bookings and seek advice where required
  • Reach out to your partners, suppliers and industry associations
  • Maintain your social media communications to visitors, and include Now’s The Time To Love NSW messaging to drive visitation where appropriate:
    • Update your free Get Connected listing
    • Post photos from your business on social channels with the hashtag #LoveNSW
  • Contact Destination NSW to discuss your business planning for the recovery period.

Other resources

Related information