A natural disaster, such as a bushfire, can disrupt and impact your tourism business in many ways.
You should contact your customers, employees, contractors and suppliers to keep them informed of the situation and if you are open for trade, or when you plan to reopen.
Keeping valued customers and suppliers informed on the impact of the bushfires and future options available to customers and suppliers will aid the recovery of your business.
Bushfires factsheet for industry (PDF 457 kb)
Includes resources for immediate use and where to find advice about obligations to employees and customers, including how to deal with cancellations and refunds.
Service NSW’s bushfire customer care service
The NSW Government is delivering bushfire recovery assistance to help people and businesses impacted by bushfires. The Service NSW bushfire customer care service has specialists to help guide you every step of the way.