COVID-Safe Business Planning

28 May 2020

Resources for businesses

As holiday travel restrictions are lifted in NSW and the industry embarks on a new normal, tourism businesses are encouraged to prepare to welcome visitors by developing and implementing a COVID-safe plan that includes physical distancing and hygiene practices.

NSW businesses can now show their commitment to COVID safety by completing a COVID-19 Safety Plan, and registering as a COVID safe business.

Businesses are encouraged to visit the NSW Government’s COVID Safe Business webpage for guidance to:

  1. Complete a COVID-19 Safety Plan following the industry-specific or general guidelines provided (templates provided)
  2. Register as a COVID Safe business
  3. Show that the business is COVID Safe

Some businesses are required to complete a COVID-19 Safety plan according to the NSW Public Health Orders.

Government advice

Australian and NSW Government
The National COVID Coordination Commission has released a planning tool to help businesses reopen and be COVIDSafe

Safe Work Australia

COVID-19 information for workplaces
COVID-19 resource kit
COVID-19 workplace checklist
National COVID-19 safe workplace principles
How to clean and disinfect your workplace
Signage and posters - COVID-19

Australian Government Department of Health

Coronavirus (COVID-19) resources
3-Step Framework for a COVIDSafe Australia
Information about routine environmental cleaning and disinfection in the community

Industry advice

Destination NSW has compiled a list of industry-developed resources and key considerations for all businesses. Please note resources are prepared by departments or industry bodies independently and NSW business should follow NSW Government advice in the first instance.

Australian Tourism Industry Council

COVID-19 Recovery Plan
Register for a COVID Clean Practicing Business Module

Australian Tourism Export Council

ATEC COVID Ready Program
COVID-19 Information
Road to Recovery Webinar series

Tours and attractions

Outdoor Council of Australia: COVID-19 Management Plan Template
and OCA Framework for Rebooting Outdoor Activities in a COVID-19 Environment
Rezdy: Together4Tourism

Food and beverage

NSW Wine Industry Association (NSWWIA): COVIDSafe Guidelines for NSW Cellar Doors
Restaurant & Catering Association: COVID-19 Hospitality Best Practice Training


Accommodation Association COVID-19 information
Australian Hotels Association COVID-19 resources
Tourism Accommodation Australia COVID-19 information
CCIA recommended COVID Safe Best Practise Principles for Caravan Parks
Login for access to the Caravan & Camping Business Safe template
Caravan Industry Association Coronavirus (COVID-19) Information and Industry Resources and register

Business events

Business Events Council of Australia: COVIDSafe Guidelines for Business Events Industry

General business

NSW Government: How to make your retail space COVID safe
Safework NSW: COVID-19 frequently asked questions
NSW Government Business Connect: Supporting small business during COVID-19
Australian Chamber of Commerce & Industry: COVID-19 support for Australian businesses
Department of Home Affairs: COVID-19 information in language

Arts and culture

Australian Council for the Arts: COVID-19 information


NSW First Develop Your Tourism Business
NSW First Promote Tourism Business

Key Contacts

Destination NSW Industry Development:

Related pages

Tools for Tourism Businesses in Challenging Times

Tourism Recovery