The NSW Accredited Visitor Information Centres (AVIC) Industry Advisory Group has been initiated by Destination NSW to encourage information sharing between NSW AVIC network members under the duty of confidentiality. The NSW Industry Advisory Group (IAG) comprises NSW AVIC Managers/Supervisors or Tourism Managers from each NSW Destination Network, Destination NSW staff and the AVIC Program Manager.
Principles of the NSW AVIC Industry Advisory Group
The following principles reflect the role of the IAG:
- Enable collaboration and information sharing (other than confidential information)
- Focus on improving the NSW visitor experience
- Provide a regular forum for key NSW AVIC stakeholders
- Provide an opportunity for members to propose improvements to the NSW AVIC network.
Purpose of the NSW Industry Advisory Group
The NSW Industry Advisory Group will primarily be an information sharing group with the key role being to:
- Provide input and guidance to Destination NSW in relation to the NSW Accredited Visitor Information Centre (AVIC) Network Accreditation Program
- Contribute to the ongoing development of the Visitor Information Centre accreditation process in NSW
- Provide a forum for the discussion of strategic issues relating to the management and development of AVICs in NSW
- Assist in the promotion and communication of the goals of the NSW AVIC Network Program.
Membership
The current members of the NSW IAG are as follows:
| Organisation | Current Representative | Title | IAG Role |
|---|---|---|---|
| Destination NSW | Peter Lipman | Manager Visitor Services | Chair |
| The Tourism Group | Mark Greaves | AVIC Program Manager | Secretary |
| Destination Riverina Murray NSW | Vivienne McEvoy | Manager – Community and Tourism Services, Balranald Shire Council |
Member |
| Destination North Coast NSW | Mick Webb | General Manager Byron Bay Visitor Centre |
Member |
| Destination Southern NSW | Andrew Warren | Tourism Manager, Upper Lachlan Shire Council |
Member |
| Destination Sydney Surrounds North | Melissa George | Visitor Information Centre Coordinator, Cessnock City Council |
Member |
| Destination Sydney Surrounds South | VACANT | VACANT | Member |
| Destination Country and Outback NSW | Peter Caddey | Manager Tourism and Marketing, Inverell Shire Council | Member |
| Sydney Surrounds | Raquel Bloom | Visitor Services Leader - Parramatta, Visitor Information Centre |
Member |
Meetings
The AVIC Industry Advisory Group meets twice a year, usually once a year in Sydney and once a year in Regional NSW. If any AVIC/Tourism staff have topics that they would like raised at these meetings please contact the AVIC IAG representative from your region.
Future meetings
| Location | Date | Agenda |
|---|---|---|
| Virtual | 3 September 2020 | TBC |
Past meetings
| Meeting | Location | Date | Meeting Minutes |
|---|---|---|---|
| #1 | Destination NSW – Sydney | 16 April 2018 | 152 kb |
| #2 | Lismore | 26 October 2018 | 335 kb |
| #3 | Parramatta | 29 March 2019 | 316 kb |
| #4 | Shellharbour | 21 November 2019 | 330 kb |
| #5 | Destination NSW – Sydney | 5 March 2020 | TBC |
| #6 | Virtual | 19 May 2020 | 417 kb |
| #7 | Virtual | 27 May 2020 | 121 kb (Agenda only) |
| #8 | Virtual | 9 July 2020 | 164 kb |
