Destination NSW’s commitment to corporate governance ensures transparency, integrity and adherence to best practices, providing a solid foundation for decision making and accountability.

The core operations of the business focus on optimising efficiency and service delivery to ensure all activities align with the agency’s vision.

Guided by its senior executive team, Destination NSW is committed to building a respectful workplace that reflects the diversity of the NSW visitor economy, fosters professional growth and encourages staff engagement.

Destination NSW also has an international network, with offices and staff located in key markets, see below:

Corporate governance

Destination NSW Board of Management

Method of appointment and term of board members

Under the terms of the Destination NSW Act 2011, members of the Board of Management of Destination NSW are appointed by the responsible minister.

During the 2024–2025 financial year, the responsible ministers were:

  • Minister for Jobs and Tourism, The Hon. John Graham, MLC
    (until 17 March 2025)
  • Minister for Jobs and Tourism, The Hon. Steve Kamper, MP
    (since 17 March 2025)

The Board consists of a Chairman (also appointed by the Minister), individuals with relevant skills and experience, the Secretary of DCITHS, and the CEO.

Each member holds office for the term specified in their instrument of appointment. If they are otherwise qualified, members are eligible for reappointment for additional term(s).

Board members

  • Chairman: Sally Loane AM (commenced 12 April 2018, appointed as Chairman 7 November 2022)
  • Deputy Chair: Anna Guillan AM (commenced 13 February 2023)
  • Emma Hogan (commenced 1 August 2022)
  • Clark Webb (commenced 13 February 2023)
  • Anne Loveridge AM (commenced 2 August 2021)
  • Jodi McKay (commenced 26 November 2024)
  • Andrew McEvoy(commenced 26 November 2024)
  • Kirsten Andrews (commenced 23 June 2025)
  • Elizabeth Mildwater (commenced 19 October 2022)
  • Karen Jones (commenced 13 January 2025)
  • Rod McGeoch AO (until 23 August 2024)
  • The Hon. George Souris AM (until 12 April 2025)
  • Steve Cox (until 28 November 2024)

Learn more about the Destination NSW Board here.

Board meetings

The Destination NSW Board met on five occasions during the 2024–2025 financial year.

The attendance record of the members is as follows:

  • Sally Loane AM (5/5)
  • Anna Guillan AM (5/5)
  • Emma Hogan (5/5)
  • Clark Webb (5/5)
  • Anne Loveridge AM (5/5)
  • Jodi McKay (2/3)
  • Andrew McEvoy (2/3)
  • Kirsten Andrews (0/0)
  • Elizabeth Mildwater (5/5)
  • Karen Jones (2/2)
  • Rod McGeoch AO (1/1)
  • The Hon. George Souris AM (4/4)
  • Steve Cox (3/3)

Regional Board meetings

Destination NSW holds two Board meetings each year in regional NSW to facilitate engagement with local visitor economy stakeholders.

During the 2024–25 financial year, Board meetings were held in Broken Hill (August 2024) and Bowral (February 2025).

The August 2024 Board meeting was held at the Broken Hill Civic Centre. While visiting Broken Hill, Chairman Sally Loane and members of the Board met with local stakeholders during an event at the iconic Broken Hill Pub.

The Board also took part in a stargazing experience with Outback Astronomy and visited locations including the historic Bells Milk Bar, Living Desert and Sculptures, Pro Hart Gallery, The Silly Goat cafe and the Royal Flying Doctor Service.

The February 2025 Board meeting was held at the Park Proxi Gibraltar Bowral in the heart of the Southern Highlands. Members of the Board also met with local stakeholders during an event at the venue.

While in the Bowral region the Board visited Fitzroy Falls, Pecora
Dairy, PepperGreen Estate, Citizen Kanebridge Lodge, Ngununggula Art Gallery, Millsheds Distillery, The Villa Navarra and Centennial Vineyards.

Board committees

Audit and Risk Committee

The Committee has an important role in risk management and audit through endorsement of internal and external audit plans, review of audit reports and the review of risk assessment and management.

This committee also ensures the sound financial position of Destination NSW through regular reviews of its financial performance.

The Destination NSW Audit and Risk Committee met on four occasions during the 2024–25 financial year.

The attendance record of the members was:

  • Anne Loveridge AM (4/4)
  • The Hon. George Souris AM (3/3)
  • Anna Guillan AM (4/4)

Business Events Sydney

During this period, four representatives from Destination NSW were on the Business Events Sydney Ltd board:

  • The Hon. George Souris AM (1 July 2024–17 April 2025)
  • Steve Cox (1 July–28 November 2024)
  • Karen Jones (commenced on 31 January 2025)
  • Jodi McKay (commenced on 24 June 2025)

Legislation

From 3 May 2023, the Minister for Jobs and Tourism administered the following Acts and the Regulations made under those Acts:

  • Destination NSW Act 2011 No 21
  • Major Events Act 2009 No 73 (jointly with the Minister for Sport)

From 1 April 2024, by Administrative Arrangements (Administrative Changes—Miscellaneous) Order 2024, the Destination NSW Staff Agency was abolished.

The people employed in the Destination NSW Staff Agency were transferred to the Department of Enterprise, Investment and Trade Staff Agency.

From 1 July 2024, as per Administrative Arrangements (Administrative Changes—Miscellaneous) Order (No 2) 2024, the Department of Enterprise, Investment and Trade was named the Department of Creative Industries, Tourism, Hospitality and Sport.

Consultants

The below disclosure has been made in accordance with the definition of consultancy in PBD-2023-05 Engagement of Professional Suppliers, whereby a consultant is defined as a person or organisation engaged to provide recommendations or professional advice to assist decision making by management.

Consultants equal to or more than $50,000: Ernst & Young - $162,355 - Provide program evaluation and performance assessment on Aviation Attraction Fund.

Government Information (Public Access) Act 2009

In the 2024–25 financial year, Destination NSW received five valid access applications under the Government Information (Public Access) Act 2009.

Of those five valid applications, one was withdrawn, three were determined and one remains under consideration and not yet determined.

Pursuant to the Government Information (Public Access) Act 2009, Destination NSW reviews its release of Government information each year.

As a result of this review, Destination NSW will continue to provide open access to a range of information, such as annual reports, eDMs, media resources, social media accounts, policy documents, statistics and research and a register of government contracts including contract values and copies of Class 3 contracts.

Destination NSW aims to strike a balance to provide information to the public, while acknowledging the resources of Destination NSW and the commercial nature of its operations.

Destination NSW received two informal applications during the reporting period.

Privacy and personal information

Destination NSW must comply with the Privacy and Personal Information Protection Act 1998 (PPIP Act) and the Health Records and Information Privacy Act 2002 (together referred to as the NSW Privacy legislation) in dealing with personal and health information.

Destination NSW’s privacy policy is available here.

In compliance with the provisions of the PPIP Act, Destination NSW has a Privacy Management Plan and has a designated Privacy Officer.

Request for access to personal information held by Destination NSW may be made to the Privacy Officer at:

Level 2, 88 Cumberland Street

The Rocks NSW 2000

Or by telephone on (02) 9931 1111.

During the 2024–25 financial year, Destination NSW did not receive any request for internal review under section 53 of the PPIP Act.

Public Interest Disclosures

The Public Interest Disclosures Act 2022 requires agencies to report to the Ombudsman on Public Interest Disclosures (PIDS) and to include this information in Annual Reports.

This report covers the PIDS received during the period from 1 July 2024 to 30 June 2025.

Number of public officials who have made a disclosure to the Agency: 0

Number of the PIDS received by the Agency relating to:

  • Corrupt conduct: 0
  • Maladministration: 0
  • Serious and substantial waste: 0
  • Government information contravention: 0

The total number of PIDS received: 0

The number of PIDS finalised 30 June 2025: 0

The Destination NSW Public Disclosures Reporting Policy and Procedure was developed in accordance with the requirements
of the Public Interest Disclosures Act 2022 and staff are aware of the contents of the Policy and the protections available.

View our policy documents here.

Destination NSW staff have access to the policy on the staff intranet and have been provided training through presentations and workshops on the existence of the Public Interest Disclosures Act 2022.

Internal audits

Destination NSW conducted an internal audit program during the reporting year, comprising two internal audits undertaken by Deloitte:

  • Destination Networks
  • International offices

Destination NSW is implementing the agreed recommendations from these audits.

Destination NSW has developed a risk management program to identify and manage risks consistent with NSW Government guidelines and policy.

Risk management aims to safeguard the public, staff, buildings and related assets.

Risk controls include:

  • Assessing corporate risk and conducting internal audits
  • Managing ongoing risk, including maintaining registers and
    conducting fire and safety audits
  • Developing risk identification and mitigation strategies through managing an enterprise risk register, risk framework, policy and associated ratings
  • Maintaining appropriate insurance cover with the Treasury Managed Fund that covers all classes of risk
  • Training and workshops
  • Business continuity and disaster recovery plans and training
  • Cyber security monitoring and management
  • Reviewing financial management processes.

Insurance

Destination NSW is insured through the NSW Treasury Management Fund Scheme of self-insurance for government entities.

The coverage provided by the scheme is all-inclusive and policies are held for workers compensation, motor vehicles, property, cyber, miscellaneous and public liability.

Internal Audit and Risk Management Attestation Statement

The Board of Destination NSW are of the opinion that Destination NSW has internal audit and risk management processes in operation that are compliant with the (7) Core Requirements set out in the Internal Audit and Risk Management Policy for the General Government Sector.

Membership

The independent chair and members of the Audit and Risk Committee for the financial year ended 30 June 2025 are:

  • [Independent] Chair, Anne Loveridge AM (Appointment to 01 August 2027)
  • [Independent] Member 1, The Hon. George Souris AM (retired 12 April 2025)
  • [Independent] Member 2, Anna Guillan AM (Appointment to 12 February 2026)

These processes, including the practicable alternative measures being implemented, demonstrate that Destination NSW has established and maintained frameworks, including systems, processes and procedures for appropriately managing audit and risk within the agency.

From 25 August 2025 the Department of Creative Industries, Tourism, Hospitality and Sport, Destination NSW shared Audit and Risk Committee is in place.