The winners of the 2023 NSW Tourism Awards were announced during a gala evening at White Bay Cruise Terminal Sydney on 8 November 2023, where more than 500 industry representatives celebrated outstanding visitor economy businesses.

The awards are managed by the NSW Tourism Industry Council powered by Business NSW and supported by Destination NSW.

Paula Martin NSW Tourism Awards

“The NSW Tourism Awards celebrate those tourism experiences that inspire visitors to #feelnewsouthwales and recognise those businesses who exemplify outstanding tourism experiences,” said Paula Martin, Executive Director, NSW Tourism Industry Council.

“These businesses provide leadership in innovation, marketing and in the delivery of quality products and services. They also advance and promote the NSW and Australian tourism industry through consistent customer service and quality experiences.

“A highlight of this year’s awards program was the high number of first-time entrants (60), many of whom are new businesses to the sector.

“This level of representation from emerging businesses tells us that innovation is alive and well in tourism and we are proud of the resilience of the sector."

John Graham NSW Tourism Awards

Minister for Jobs and Tourism John Graham said it was an exciting time for the NSW visitor economy, with domestic and international visitor expenditure in NSW surpassing pre-pandemic levels.

“We know our visitors don’t just want a selfie in front of the Sydney Opera House, they want to be immersed in the culture of the place and to experience what’s happening in and around iconic buildings, secret neighbourhoods, and in our beautiful natural environment.

“Cultural activity is so much of why we love our towns and cities and it’s a big part of what attracts visitors and what keeps them coming back.

“Congratulations to all the winners and the whole hard-working sector.”

Lori Modde, one of the most passionate and hardworking tourism professionals in NSW and ACT was awarded the Dean Gorddard Award for Outstanding Contribution by an Individual to NSW in recognition of her dedication and advocacy for tourism in her State, over the past 18+ years.

Crank It Up Festival, Batemans Bay was the recipient of the Judges’ Tourism Star Award’, a special award to reward their tremendous resilience and innovation, and Mt Hay Retreat, Berry was awarded the Tourism Star Award for Sustainability, to recognise their outstanding efforts and practices in sustainability.

Winners in the designated national award categories will represent NSW at the Qantas Australian Tourism Awards to be held in Darwin on 15 March 2023.

2023 NSW Tourism Awards winners

Major Tourist Attractions

Gold: Australian Reptile Park, Somersby
Silver: Taronga Western Plains Zoo, Dubbo
Bronze: Jamberoo Action Park

Tourist Attractions

Gold: Port Stephens Koala Sanctuary
Silver: iFLY Indoor Skydiving, Penrith
Bronze: Old Dubbo Gaol

Major Festivals and Events

Gold: Tamworth Country Music Festival
Silver: Byron Bay Bluesfest 2023

Festivals and Events

Gold: Tumbafest Inc, Tumbarumba
Silver: Bathurst Heritage Trades Trail
Bronze: Bathurst Winter Festival


Gold: Sydney By Kayak, Lavender Bay
Silver: Vision Walks - Eco Tours, Byron Bay
Bronze: Kestrel Nest EcoHut, Mt Adrah

Cultural Tourism

Gold: Local Sauce Tours, Sydney
Silver: Old Dubbo Gaol

Clark Webb

Excellence in Aboriginal & Torres Strait Islander Tourism Experience

Gold: Giingan Gumbaynggirr Cultural Experience, Gumbaynggirr Country, Coffs Harbour

Tourism Retail, Hire and Services

Gold & Hall of Fame: Sydney Harbour Kayaks, Mosman
Silver: Camplify, Newcastle
Bronze: Ask Roz Blue Mountains

Visitor Information Services

Gold: Bathurst Visitor Information Centre

Business Event Venues

Gold: Crowne Plaza Terrigal Pacific
Silver: Hyatt Regency Sydney
Bronze: Fairmont Resort Blue Mountains by MGallery, Leura

Major Tour & Transport Operators

Gold: Moonshadow - TQC Cruises, Nelson Bay, Port Stephens

Tour & Transport Operators

Gold: Vision Walks - Eco Tours, Byron Bay
Silver: Tweed Eco Cruises, Tweed Heads
Bronze: Blue Mountains Stargazing

Adventure Tourism

Gold: Balloon Aloft Australia, Hunter Valley, Camden Valley, Mudgee and Byron Bay
Silver: Sydney Harbour Kayaks, Mosman
Bronze: Wajaana Yaam Gumbaynggirr Adventure Tours, Coffs Harbour, Gumbaynggirr Country

Tourism Marketing & Campaigns

Gold: The Tweed Tourism Company
Silver: City of Newcastle
Bronze: Destination Wollongong: Warm Up Wollongong

Tourism Restaurants & Catering Services

Gold: Potager, Carool
Silver: Love Lord Howe, Lord Howe Island
Bronze: Margan Wines & Restaurant, Broke

Tourism Wineries, Distilleries & Breweries

Gold: Husk Farm Distillery, Tumbulgum
Silver: Courabyra Wines, Tumbarumba
Bronze: Cape Byron Distillery, McLeods Shoot

Caravan & Holiday Parks

Gold: Tiona, Forster
Silver: Tasman Holiday Parks, Racecourse Beach

Unique Accommodation

Gold: Diamond Waters Treehouse Retreat, The Camden Haven
Silver: Evamor Valley, Mudgee
Bronze: Wilga Station, Bathurst

Self-Contained Accommodation

Gold: Peppertree Collection, Mudgee
Silver: The Drawing Rooms of Berry
Bronze: Cedars Mount View, Mount View

Oriana Retro Hotel & Resort

4-4.5 Star Deluxe Accommodation

Gold: Oriana Retro Hotel & Resort, Orange
Silver: The Byng Street Boutique Hotel, Orange

5 Star Luxury Accommodation

Gold: Kalinya Estate, Bargo
Silver: Mt Hay Retreat, Berry
Bronze: Elements of Byron, Byron Bay

New Tourism Business

Gold: Contained In Nimbin Accommodation
Silver: Positive Energy Adventures & Retreats, Port Macquarie

Excellence in Food Tourism

Gold: Love Lord Howe, Lord Howe Island
Silver: Food I Am, Wagga Wagga

Excellence in Accessible Tourism

Gold: Cocky Guides, Sydney

Local Government Award for Tourism

Gold: Central Coast Council - Destination Central Coast
Silver: Dubbo Regional Council

Take 3 For The Sea Award For Visitor Litter Prevention

Gold: Sydney By Kayak, Lavender Bay
Silver: The Observatory Self Contained Apartments, Coffs Harbour
Bronze: Irukandji Shark & Ray Encounters, Anna Bay

Dean Gorddard Award for Outstanding Contribution by an Individual

Lori Modde

Tourism Star Judges' Award

Crank It Up Festival, Batemans Bay

Tourism Star Judges' Award for Sustainability

Mt Hay Retreat