NSW First Program – Develop

7 June 2021

NSW First Program - Develop

Develop great tourism experiences, whether you are just starting out or taking the next steps in your business. Gain a better understanding of the tourism industry, and get practical tips and insights for your developing business, creating market-matched products and standing out from the crowd.

Develop Bookable Experiences

Find out how to create and adapt bookable visitor experiences, and set them up to sell online.


NSW First Guide: Develop your Tourism Business

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Webinar video: Introduction to NSW Aboriginal Tourism

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Video: Creating bookable experiences

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Tutorial: Adapt your tourism product


NSW First Guide: Develop Bookable Winery Experiences

NSW First ResourceNSW First ResourceNSW First Resource
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Webinar: Sip, Chat & Discover - Creating bookable winery experiences

Couple enjoying a private tour and tasting at Tyrrell's, Pokolbin
Play Video about Couple enjoying a private tour and tasting at Tyrrell's, Pokolbin

Webinar: Sip, Chat & Discover - Selling winery experiences online (panel)

Customer Service – Online Short Courses

Destination NSW has partnered with Restaurant and Catering Australia to deliver three, free online short courses – known as micro credentials – for NSW tourism and hospitality businesses:

  • Customer Service
  • Managing Customer Expectations (COVID-19)
  • Emotional Awareness in Customer Service

On completion of each course, you will receive a digital badge which is a recognised credential to add to your CV and your LinkedIn profile.

NSW First Quick Tips Guides – Tourism Resilience


These NSW First Quick Tips Guides provide practical advice to help tourism businesses prepare, respond and recover from the impacts of bushfires and other natural disasters.


Guide: Prepare for bushfires and natural disasters


Guide: Respond during a bushfire or natural disaster


Guide: Recovery after bushfires and natural disasters


Quick Tips Guides for Tourism

Tourism Business Case Studies


Tourism businesses from all over NSW have participated in the NSW First Program to develop, promote and sell their products and experiences. Find out what some of them learned, how their businesses grew and their first-hand tips for success in this NSW First Case Study series.

Product Development